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Service and Sales Coordinator

Dürr Systems, Inc. - De Pere, De Pere, United States

Your Tasks

  • Main function of this position is to research and identify machine components from historical data bases.
  • Maintain specific machine records to maximize customer's equipment uptime is maintained.
  • Collaborating with internal teams to identify opportunities for parts and service improvements
  • Developing and maintaining a strong working relationship with internal customers, serving as their primary point of contact for all parts-related matters
  • Maintaining accurate and up-to-date records of customer interactions, transactions, and service requests in the company's database
  • Have the ability to work in multiple database systems
  • Contributing to the development and improvement of parts and service related processes, policies, and procedures
  • Participate in team process development meetings.
  • Have the ability to process sales order if the requirement is needed.
  • Have the ability to read a BOM to find the correct part for the inquiry.
  • Perform all other duties as required by Supervisor within the physical constraints of the job

Your Skills

  • A two-year technical degree in an electro or electro/mechanical or 5 years related experience.
  • Strong customer service skills
  • Experience with 24v and 110v control circuits
  • Experience working with 480v industrial electricity.
  • Experience reading technical drawings, schematics and manuals.
  • Experience using Microsoft Office products.
  • Strong mechanical aptitude
  • Must be able to process/provide after-hours pager support

    Preferred Qualifications:

  • Experience providing technical support and direction to customers and fellow employees
  • Familiarity with commissioning or servicing industrial mechanical equipment

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